DukaanBill Help & FAQ – Step-by-Step Guide for Kirana Store Owners

Everything you need to set up and use DukaanBill for your kirana or grocery store. Follow these steps to get started, or browse topics below.

Getting Started

Creating your account – Go to /get-started, enter your store name, phone, email, and GSTIN (if registered), then verify your email with the OTP we send. Your 5-day free trial starts immediately.
Adding your products – Log in, open Inventory, and add products with name, price, GST rate, and HSN code. You can also import products from a CSV file. For loose items like rice or flour, enable the sell-by-weight option and set the price per kg.
Making a sale (Billing) – Open Billing, scan or search for products, adjust quantities, and tap Checkout. Choose payment method (Cash, UPI, Card, or Udhar). A GST-compliant receipt is generated automatically. You can share it via WhatsApp or print it.
Managing customers – Add customers with phone number and name. Loyalty points are earned on every purchase. You can record Udhar (credit) balances and send payment reminders.
Managing orders – Online orders from your customer portal appear in the Orders section. Confirm, prepare, and mark them as delivered from your dashboard.
GST reports – Go to Reports and download your GSTR-1 CSV for the selected month. This file can be uploaded directly to the GST portal for filing.

Plans

Shop Owner Plan – ₹499/month: POS billing, inventory, customer management, GST reports, staff accounts.
Full Package – ₹999/month: Everything above plus online ordering portal, coupons, suppliers, expenses, and advanced analytics.

Both plans include a 5-day free trial. Start for free today →

DukaanBill – GST Billing & POS Software for Indian Grocery Stores

Complete billing and point-of-sale software built for Indian kirana and grocery stores. GST-compliant billing, inventory management, customer loyalty, UPI/cash/card/Udhar payments, and an online ordering portal.

Plans from ₹499/month · 5-day free trial · No credit card required

Key Features

GST 2025 compliant billing with automatic CGST, SGST, and IGST calculation
GSTR-1 CSV export for direct filing on the GST portal
Inventory management with barcode scanning and low-stock alerts
Customer loyalty programme with points, tiers, and referral codes
UPI, Cash, Card, and Udhar (credit) payment methods
Online customer ordering portal branded to your store
Hindi and English bilingual support
Daily closing reports and P&L tracking
Supplier and purchase order management
Expense tracking and waste/loss logging
Staff and cashier account management
WhatsApp order notifications

Pricing

Standalone Plan – ₹499/month: GST billing, inventory, basic reports, and staff accounts.
Full Package – ₹999/month: Everything in Standalone plus online store, supplier management, coupons, expense tracking, and advanced analytics.

New accounts receive a 5-day free trial of the Full Package with no credit card required.

Frequently Asked Questions

Is DukaanBill GST compliant?: Yes, DukaanBill is fully GST 2025 compliant. It automatically calculates CGST, SGST, and IGST on every bill, supports HSN codes, and lets you export GSTR-1 CSV files.
Does DukaanBill work for small kirana stores?: Yes. DukaanBill is specifically designed for Indian kirana and grocery stores. It is simple to use, supports Hindi and English, and works on both mobile and desktop.
Can customers place orders online?: Yes. The Full Package includes a branded online customer portal where your customers can browse products and place orders directly.
What payment methods are supported?: DukaanBill supports Cash, Card, UPI, and Udhar (credit) payment methods for in-store billing.
Is there a free trial?: Yes. DukaanBill offers a 5-day free trial with full access to all features. No credit card is required.